Comcast cable company is facing some PR trouble, after a customer shared a recent incident in which his name, Ricardo Brown, had been changed to “Asshole Brown” on a bill he recently received.
Christopher Elliot, a consumer advocate who runs the site Elliot.org, explains the profanity name change happened after Ricardo’s wife, Lisa, called the company to cancel the cable portion of the family’s bill as a way to save money. But instead of complying with the request right away, she was transferred to a retention specialist, who tried to persuade her to sign up for a new contract.
“I was never rude” Brown explained to Elliot. “It could have been that person was upset because I didn’t take the offer.”
The next bill the family received was addressed to “Asshole Brown” and when the account holders tried to get it changed back to Ricardo, they came up empty handed. Calls to the cable company and a visit to the company’s office yielded no results.
Since the story has gone public however, Comcast has spoken up and is taking responsibility.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change” wrote Steven Kipp, a spokesperson for the company, in an email to Huff Post. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
According to Elliot, Comcast is planning to make amends my fixing the name, terminating the employee responsible for the mishap, give the Browns a refund for the family’s two years of serves and add two additional years for free.