If you don’t like this hotel, you just don’t get it — at least, according to the hotel’s staff.
The Union Street Guest House in the town of Hudson, New York is not only extremely defensive, but they also are downright unreasonable. They have a policy of charging guests $500 for leaving a bad review of their hotel online.
They say they charge such a ridiculous amount because guests “may not understand” their vintage interior and furnishings. “If your guests are looking for a Marriott type hotel they may not like it here,” a hotel spokesman said.
The policy is further spelled out in their absurd terms and conditions, which say, in part, that the $500 will be deducted from the deposit of a couple making a wedding reservation “for every negative review of USGH placed on any internet site by anyone in your party.”
Now that the internet hasn’t gotten word of the bullying policy of Union Street Guest House however, it’s safe to say their plan has backfired in the best possible way. Instead of being free of lousy online reviews, their Yelp page is flooded with furious and occasionally hilarious reviews. Their rating is currently hovering at a whopping one-and-a-half stars with nearly 400 reviews.
While many reviewers complain that the hotel and its policies are “unbelievable,” and having the “worst business practice I have ever heard of.” But our favorite satirizes the company’s policies hilariously. The Yelp user writes:
My girlfriend and I stayed here over the weekend. They limited us to one poop per day or we were to be charged an “Excess Waste Fee” of $200. Had to put a cork in my @$$ just to save ourselves a couple Benjamins.