Burr added, “When you are ‘onstage,’ you’re expected to keep up the appearance of the show… When you detract from the show (except for cases of safety and service), you diminish the experience for the guests. You tarnish the ‘magic’ a little, just as an actor destroys the illusion of a production when they step out of character.”
Meanwhile, PopSugar’s anonymous informer explained, “Inside the parks is considered onstage, outside the park is backstage, employees are cast members in costumes, customers are guests. All of this contributes to the Disney magic. Once you set foot onstage, you have to follow all the Disney rules and live up to the Disney image.”
Part of keeping guests happy also involves shielding them from some of the more negative aspects of life at the park. In order to do this, they employ a number of code phrases. These secret terms are understood by other staff members but will go over the heads of blissfully unaware guests, so that they can simply enjoy their experience.