However, Disney workers reserve their most brutal code for their worst visitors. Cleverly though, problem customers might not realize that they’ve got on the wrong side of cast members as the insult is disguised within a compliment. That’s because, if a visitor is particularly difficult, they will be described as a “treasured guest.”
There are reportedly rules regarding cast members’ use of insulting and negative language around guests. However, Disney staff have got around this regulation by coming up with their own terms that sound like compliments, but in reality, mean something quite different. As such, they can get something off their chest without causing any real offense.