And of course, a lot of effort goes into keeping the Disney magic alive in the park. Part of this is ensuring that staff maintain their happy demeanor and are always approachable to guests. When it comes to Disney, the customer is king; as such, it’s important to ensure that their experience is nothing short of enchanting.
One way that Disney employees make their guests’ experience special is through small personal touches. And as PopSugar’s source divulged, “One of those things was to use a guest’s name whenever possible.” But how do they know what their many visitors are called in the first place?