Though some staff may not have to fake a smile while working at Disney resorts, they may have to act the part somehow. For instance, if they work in The Haunted Mansion attraction, they’re expected to take on a spooky aspect. Meanwhile, if they’re based on the Pirates of The Caribbean ride, they might have to put on a suitably buccaneering vocal style.
As well as remaining approachable to guests, cast members are also charged with maintaining Disney resorts’ magical atmosphere. This means that employees should never break character while “onstage.” With this in mind, there’s a system of underground tunnels running below the site which allows staff to get to their station without crossing a part of the park to which their character doesn’t belong.