Warning: This post contains language that some may find offensive. Reader discretion is advised.
Cable companies have come under fire recently for the terrible ways they treat customers. It seems to be a trend now for cable companies to replace customer names with offensive language. Just last month, Comcast ran into trouble after a customer was sent a cable bill with his name changed to “Asshole Brown.”
Now Time Warner Cable is accused of calling a California customer by a much more offensive term, ARS Technica reported.
Esperanza Martinez said that she received a letter from Time Warner Cable addressed to “Cunt Martinez.” The letter’s salutation also started with “Dear Cunt Martinez.”
Martinez said she received the letter in regards to a service cancellation request—but she said she never requested to disconnect her service. She addressed her concerns to the company’s corporate customer service department, and was told merely that someone must have changed her name in the system.
The letter itself contains a generic plea asking her to continue doing business with the company.
A representative from Time Warner confirmed to ARS Technica that a customer service representative had changed Martinez’s first name to “Cunt” in the company’s computer records.
The spokesperson also stated:
“We are truly sorry for the disgraceful treatment of Ms. Martinez and have reached out to her to apologize directly. Our investigation showed that this was done by an employee at a third-party vendor. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again.”
Martinez confirmed that she spoke with someone from Time Warner on the phone, who apologized and offered her one year of free cable and Internet service.