Kimberly Hayden dropped her pet pug off with a veterinarian in St. Petersburg, Fla. for a follow-up appointment regarding the dog’s scratched cornea on Monday.
A few hours passed, and Hayden got a call letting her know her dog, named Chloe, was recovering nicely after having her left eye removed.
Hayden told Fox 13 that the Banfield Pet Hospital never obtained her consent or consulted her in any way before performing surgery to remove her dog’s eye. She presented the news station with paperwork from the vet saying they had to get her permission before performing any surgery costing over $5. Needless to say, this surgery cost more than $5.
Hayden, who is considering suing the pet hospital, said that Chloe now frequently stumbles and bumps into things while walking.
Banfield Pet Hospital admitted their mistake in a statement, saying “we did fail to get surgical authorization from the client on the day of the procedure. However, we had previously discussed the need for surgery with the client-we also communicated that surgery was critical to alleviate Chloe’s pain and potential for infection.”
The statement goes on to apologize for not contacting Hayden.